How can we help?
For account help or to report an issue, contact [email protected].
Represent a brand? Visit For brands to register, claim, manage or cancel a subscription, request corrections, or remove a listing.
Account and authenticator recovery
Try a backup authenticator first. Otherwise contact us from your account’s email with the subject “Account recovery”. We verify your identity before changing access. Never send passwords, setup keys, or one-time codes.
Privacy requests
Contact support for access, correction, export, or deletion. We may need to verify your identity. Cancel paid subscriptions before deleting your account. Read our Privacy notice.
Report an issue or appeal a decision
Send the public brand or post link and explain the issue. For ownership questions or brand-review appeals, use For brands. Do not send private identity documents. Decisions also appear in your account notifications.
Frequently asked questions
Do I need an account to explore?
No. Browsing brands and their official links is open to everyone. Sign in to save favorites or collect places from receipts.
What happens to my receipt photo?
Scanning runs on your device. burando does not upload or store the photo or its full extracted text. See our Privacy notice for the structured collection details you choose to save.
How can I export or delete my account?
Use your account’s Security section to download your data or request deletion. Cancel active subscriptions first. If you cannot sign in, contact the support address above.